Nelnet International - FACTS School Management - Service Interruption – Incident details

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FACTS School Management - Service Interruption

ResolvedMajor outage11 minutes

Affected

FACTS

Major outage from 3:41 AM to 3:45 AM, Operational from 3:45 AM to 3:52 AM

FACTS School Management

Major outage from 3:41 AM to 3:45 AM, Operational from 3:45 AM to 3:52 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are monitoring the recovery.

  • IdentifiedUTC

    We are currently experiencing a service interruption affecting FACTS School Management.

    Our team has identified an issue with the underlying infrastructure and is taking action to restore normal service. This requires a restart of affected services, during which FSM may be temporarily unavailable.